Terms of service

Terms and Conditions

We invite you to familiarize yourself with all the necessary information regarding electronic transactions conducted on this website.

Mascobeauty Company SLU is committed to transparency and clarity in commercial transactions conducted on this platform, ensuring a space dedicated to the rights of users and customers. Therefore, we recommend that before purchasing any of the products we offer on this website, you carefully read these terms and conditions, as well as the terms applicable to the services provided by Mascobeauty Company SLU as part of its primary activity, which involves the sale of pet hygiene and cosmetic products.

These terms and conditions of engagement govern the relationship between Mascobeauty Company SLU and the customers of the Masco Beauty site.

Mascobeauty Company SLU reserves the right to modify or change these terms at any time. If such modifications constitute a substantial change in the terms, Masco Beauty will notify you by posting an announcement on our website.

Services and/or products are only available to legal entities and individuals who are 16 years of age or older.

This website complies with the following regulations:

  1. The Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).
  2. Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons concerning the processing of personal data and the free movement of such data; and
  3. Organic Law 3/2018 of December 5, on the Protection of Personal Data and the guarantee of digital rights.

Seller's Identifier In accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we provide you with the following information:

  • Corporate Name: Mascobeauty Company SLU
  • CIF/NIF: B13798178
  • Email: hello@mascobeauty.com
  • Registered Address: C/Topacio 4, 26140, Lardero, La Rioja
  • Business Activity: Sale of pet hygiene and cosmetic products
  • Purpose of the Website: Sale of cosmetic and hygiene products for pets to end users

Product Features Mascobeauty Company SLU offers a wide and varied range of products exclusively for pets. The products featured on Masco Beauty include: paw and dry area cream, ear drops, eye area cleaning and hygiene spray, skin and coat serum, sensitive skin shampoo for pets, pet sunblock, conditioners, detangling sprays, and perfumes for pets.

How to Place an Order As a condition for placing any order, the customer must contact Mascobeauty Company SLU and provide the required information for purchasing the products available on this website. The information provided for placing the order must be accurate, complete, and up-to-date at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with Mascobeauty Company SLU.

From the moment of acceptance, the customer acquires the status of a Mascobeauty Company SLU customer.

Orders must be placed following the steps indicated by Masco Beauty, where you can choose the product and quantity you wish to purchase.

Discount Coupons Discount coupons or codes are for individual use only, not cumulative, and subject to the validity dates indicated. Mascobeauty Company SLU reserves the right to cancel any promotion for individual or collective customers if it is considered that there is abusive or inappropriate use.

Order Validation Once the purchase is made and payment is processed, Masco Beauty will send a confirmation email. This is the time to verify that everything is correct. If you disagree with the data included in the confirmation, you can request a modification or cancellation of the order.

The validation of the order by the customer expressly implies knowledge and acceptance of these specific terms of engagement as part of the contract. Unless proven otherwise, the data recorded by Mascobeauty Company SLU constitutes evidence of the set of transactions carried out between Mascobeauty Company SLU and its customers.

In the event that any modification or cancellation is necessary, the communication must be made within 3 days from the order confirmation, via email to hello@mascobeauty.com, provided that the order has not been shipped.

Prices and Payment Methods The customer agrees to pay for the products ordered from Masco Beauty using the payment methods accepted by Masco Beauty and any additional amount (including taxes and charges for late payments, as applicable).

The prices applicable to each product are those indicated on the website on the date of the order, including, where applicable, the Value Added Tax (VAT) for transactions within Spanish territory. However, in accordance with the provisions of Law 37/1992 of December 28, regulating this tax, the operation may be exempt or not subject to it, depending on the buyer's country of residence and their status (entrepreneur/professional or private individual). Therefore, in some cases, the final price of the order may differ from what is displayed on the website.

When making the payment, Masco Beauty will redirect you to the secure SSL payment gateway of our bank. If it is necessary to make any refund or cancellation of the order, the amount will be reimbursed through the same payment card. Both personal and banking data will be protected with all the security measures established by Organic Law 3/2018 of December 5, on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD) with complete confidentiality.

Payment can be made in the following ways:

  • By credit or debit card: We accept Visa, MasterCard, and Maestro cards. Payment can be made immediately through our bank's secure payment gateway. If any refund or cancellation of the order is necessary, the amount will be refunded to the same payment card.

  • PayPal: Payment will be authorized through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. A PayPal account is required for this method.

No other payment methods are accepted. Payment is always 100% in advance, and the products will be shipped once payment is confirmed.

Validity of Prices and Offers The products offered on the website, as well as their prices, will be available for purchase as long as they are in the product catalog displayed on the website. Customers are advised to access updated versions of the website to avoid errors in prices. In any case, pending orders will maintain their conditions for 7 days from the time of formalization.

Shipping and Transport Delivery Times:

Once the Shipping Confirmation is sent, products that are in stock will be delivered to the address provided by the user when placing the order within approximately 1 to 5 business days, in accordance with the official calendar of the Community of Madrid (Spain), excluding Saturdays and holidays, starting from the day the order is processed. In general, unless there are holidays, we follow this rule to assign you a delivery date that is as close as possible.

Masco Beauty assumes no responsibility if the product delivery does not take place due to false, inaccurate, or incomplete information provided by the user or if the delivery cannot be made due to reasons beyond the control of the designated shipping company, such as the user's absence or the retention of the product in customs.

In the event of any unexpected delay in the delivery of the order, we will contact you via the email address provided during registration on the website to find a solution. Alternatively, we may contact you by phone if you have provided a contact number, or we may attempt a second delivery to the provided address. If we have not been able to contact you or deliver the product on the first or second attempt, you will be responsible for contacting the carrier or Masco Beauty via email and assuming any additional costs associated with subsequent deliveries.

Carriers:

We work with the logistics company SLS Logistics SL, responsible for preparing the order and delivering the products to the user who made the purchase.

In the event that one of the deadlines is modified, Masco Beauty's Customer Service will communicate the approximate delivery time for the total shipment of your order, either by email or phone call. Likewise, any variations in that timeframe will be communicated to you.

If an order consists of multiple different products, and not all of them are available for shipment at the time of order placement, the customer may request a partial shipment of their order and the subsequent shipment of the remaining products. This partial shipment can only be requested when the total shipment of the order will be delayed beyond the delivery times indicated on the website, and this partial shipment must be approved by Masco Beauty, which will always have the final decision regarding partial shipments.

Orders will not be delivered to post office boxes. We reserve the right to withhold the shipment of orders with incorrect addresses. In any case, we will contact you using the provided information for any incidents or questions that may arise during the processing of your order.

Warranty All products on www.mascobeauty.com are original Masco Beauty products. All of them come with a legal warranty in accordance with RDL 1/2007. Durable goods have a warranty of 3 years from the delivery date.

Deficiencies caused by negligence, impact, improper use, or mishandling are not included in the warranty.

In cases that justify the use of the warranty, we will opt for repair, replacement of the item, discount, or refund, in accordance with the legally established terms.

It will be considered that the products are in accordance with the Terms of Use as long as they meet all of the following requirements:

  • They conform to the description provided by Masco Beauty and contain the product ingredients presented by Masco Beauty to the user.
  • They are suitable for the ordinary uses intended for products of the same type.
  • They exhibit the usual quality and performance of a product of the same type that the user can expect, considering the nature of the product.

In cases that justify the use of the warranty, i.e., when it is proven that the product does not meet the specified specifications, we will opt for repair, replacement of the item, discount, or refund, in accordance with the legally established terms. If you encounter any issues when exercising your warranty, please contact us to resolve the issue by calling 613370668 or sending an email to hello@mascobeauty.com.

Mascobeauty Company SLU is not responsible for any damage to products resulting from their misuse, acts, or omissions by the user that do not conform to the specifications of each product, or for damage caused by third parties not associated with Mascobeauty Company SLU.

We do not guarantee that the results obtained from using the product will be accurate or reliable.

You expressly agree that the use or inability to use the service is at your own risk.

European Union Value Added Tax (VAT) Common System In accordance with the provisions of Law 37/1992 of December 28, regulating this tax and European Directive 2008/8/EC, the operation may be exempt or not subject to VAT depending on the buyer's country of residence and their status (entrepreneur/professional or private individual). Therefore, in some cases, the final price of the order may differ from what is displayed on the website.

The price of the products marketed by Mascobeauty Company SLU includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. For orders destined for other European Union countries, Spanish VAT will be deducted, and the applicable VAT rate for the destination country will be applied. The final price will be displayed during the order confirmation and will reflect the applicable VAT rate for the destination country of the products.

The prices of the Services may change at any time at the sole discretion of Masco Beauty. The Services do not provide price protection or refunds in the case of price reductions or promotional offers.

European Consumer Legislation We inform you that the European Commission has created the first European platform for online dispute resolution in the e-commerce sector, based on the latest consumer law. In this regard, as operators of an online sales platform, we have an obligation to inform our customers about the existence of an online platform for alternative dispute resolution.

To access the dispute resolution platform, the customer must use the following link: http://ec.europa.eu/odr

After-Sales Service We have an after-sales service to resolve any issues with our products or shipments, offering the quickest and most effective assistance to our customers.

To contact us or ask any questions, make inquiries, or file a complaint, you can use any of the following methods:

  • Postal Address: Masco Beauty, C/ Topacio 4, 26140, Lardero, La Rioja
  • Phone: 613 370 668
  • Email: hello@mascobeauty.com

Confidentiality All information and documentation used during the hiring, development, and execution of the services that regulate the relationship between Masco Beauty and the Customer are confidential.

All information received from the customer, whether it is images, emails, texts, login data such as usernames and passwords, will be treated confidentially, and any transfer to third parties is strictly prohibited.

Information that is disclosed by mutual agreement between the Parties, that becomes public for the same reason, or that must be disclosed in accordance with the law or by a court decision of competent authority, or information obtained by a third party not bound by any confidentiality obligation, will not be considered confidential. Both parties agree to fulfill the confidentiality duty indefinitely.

For more information about privacy, please refer to our Privacy Policy.

Privacy Policy For complete information about your rights and the data protection policy that applies to this website and all our services, we recommend visiting the Privacy Policy and Cookie Policy.

Limitation of Liability Masco Beauty reserves the right to make modifications and updates to the information contained on the website, the configuration and presentation of the website, access conditions, and contract conditions at any time and without prior notice. Therefore, customers must access updated versions of the page.

The user/customer is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website after it has been delivered by Masco Beauty. The customer agrees to immediately notify Masco Beauty of any breach of the website's security.

Masco Beauty will not be responsible for any losses resulting from the improper or unauthorized use of its website.

The customer agrees to indemnify Masco Beauty against claims, losses, expenses, damages, and costs (including direct, incidental, consequential, punitive, exemplary, and indirect damages) and reasonable attorney's fees resulting from any breach by the customer/buyer of these conditions, whether or not it is considered material or immaterial, the use or improper use of the Services by the customer or any person acting on their behalf or using their Masco Beauty account, or any material or immaterial violation of any third party's rights, titles, or interests.

Our sole responsibility will be to supply the product under the terms and conditions expressed in this engagement policy.

Masco Beauty will not be liable for any consequences, damages, or harm that may result from the improper use of the supplied products.

Language The language in which the contract between Mascobeauty Company SLU and the Customer will be perfected is Spanish and English.

Jurisdiction and Applicable Laws Mascobeauty Company SLU and the CUSTOMER will be governed by Spanish law to resolve any disputes that may arise from access to or use of this website, and these general terms of use and engagement will be governed by Spanish law.

In accordance with article 29 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, for electronic contracts between businesses or professionals, the parties shall be subject, at their option, to the jurisdiction of the Courts and Tribunals of the User's domicile, with a waiver of any other jurisdiction.